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Complaints & Grievances

 

Parents and community members wishing to contact the School Board regarding a specific school, teacher, or student, are encouraged to begin at the level closest to the concern. The Board requests students and parents discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other campus administrators. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Those that wish to file a general informal complaint should continue as follows:

  • Step One: Contact the teacher, coach, guidance counselor, etc.
  • Step Two: Contact the assistant principal or campus program coordinator. (If you have a school-wide concern, this becomes step one.)
  • Step Three: Contact the principal or program director.  
  • Step Four: If the issue at hand cannot be resolved at the campus level, please contact District administrators responsible for the area of concern by following the District Chain of Command.

If an informal conference regarding a complaint fails to reach the outcome requested by the student or parent, the student or parent may initiate the formal process described in the following policies: FNG (Legal & Local)

Neither the Board nor any District employee shall unlawfully retaliate against any student or parent for bringing a concern or complaint forward.

After initiating the formal grievance process, please continue to seek an informal resolution, as the formal complaint may be withdrawn at any time if a resolution has been reached. Those involved in addressing matters are committed to responding appropriately and promptly.

Other Issues:

Citizens wishing to express themselves regarding school district policy, boundaries, finances, or other responsibilities of the Board which has not been placed on a regular agenda are encouraged to contact the appropriate school department.

Board members discourage citizens from providing anonymous information and, in general, will not act upon it (except for fraud, unlawful, or other questionable Fredericksburg ISD activities which can be reported in confidence).

Writing or speaking to the Board in a disrespectful tone is considered unprofessional and counterproductive to a cause.